Last updated: 26 July 2026
These terms apply to every airport transfer, private tour and excursion booked with Taxis Mauritius. Please read them before you book. By confirming a booking you accept them.
Taxis Mauritius is the trading name of Taxis (Mauritius) Limited, Business Registration Number C10060869, with a registered address at Royal Road Amaury, 31401, Mauritius. We hold the licences required to operate passenger transport in Mauritius.
In these terms, “we” and “us” mean Taxis Mauritius. “You” means the person making the booking, on behalf of everyone travelling.
You can book through the form on our website, by email, or on WhatsApp.
A booking request is not confirmed until we send you a written confirmation by WhatsApp or email. That confirmation contains the date, time, pickup point, destination, vehicle type and the agreed fare, and it forms the contract between us. If any detail on it is wrong, tell us straight away.
You are responsible for the accuracy of the details you give us, in particular your flight number, arrival time and the address of your accommodation. We cannot be held responsible for a failed pickup caused by incorrect details.
All fares are quoted per vehicle, not per person, and in euro. The fare you are quoted at booking is the fare you pay. We do not use meters and we do not add charges on arrival.
Every fare includes:
Return transfers are charged at double the one way fare. Prices for destinations not listed on our website are confirmed at the time of booking.
We reserve the right to change published prices at any time, but a price already confirmed in writing will always be honoured.
[EDIT THIS SECTION TO MATCH HOW YOU ACTUALLY TAKE PAYMENT.]
Payment is made directly to the driver at the end of the journey, in cash. We accept [LIST CURRENCIES ACCEPTED, FOR EXAMPLE: euro, pounds sterling, US dollars and Mauritian rupees]. No deposit is required to secure a booking.
Where payment is taken online, it is processed securely by [PAYMENT PROVIDER] and the booking is confirmed once payment has cleared.
[DECIDE AND STATE YOUR POLICY. A COMMON STANDARD IS 60 MINUTES FREE AFTER LANDING.]
We track your flight, so a delayed arrival is not a problem and does not cost you anything extra. Your driver will be waiting whenever the flight actually lands.
After landing, we allow [NUMBER] minutes free waiting time to clear immigration, collect your luggage and reach the arrivals hall. Beyond that, waiting is charged at [AMOUNT] per [PERIOD].
If you cannot find your driver, call or WhatsApp us on [PHONE NUMBER] before leaving the terminal. Please do not take another taxi without contacting us first, as we cannot refund a journey you did not take with us.
Free cancellation up to 12 hours before your scheduled pickup time. Cancel within that window and you owe nothing.
Cancellations made less than 12 hours before pickup [STATE WHAT HAPPENS: for example, are charged in full, or attract a fee of X]. Where you have already paid online, any refund due is returned by the same method within [NUMBER] working days.
To change or cancel, message us on WhatsApp at [PHONE NUMBER] or email bookings@taxismauritius.com. A change is only effective once we have confirmed it in writing.
If your flight is cancelled or rescheduled, tell us as soon as you can and we will move your booking at no charge.
If you do not arrive at the pickup point, do not contact us, and the free waiting period has passed, the booking is treated as a no show and the full fare is due.
We will only cancel or change a booking where it is genuinely necessary, for example because of a vehicle breakdown, a road closure, severe weather, or a cyclone warning.
If we cancel, we will offer you an alternative vehicle or time where possible, and if that is not acceptable to you we will refund anything you have paid in full. We may substitute a vehicle of equal or larger capacity at no extra charge.
Each vehicle has a stated luggage capacity, shown alongside the fare on our website. Please book a vehicle that fits what you are actually carrying.
If you arrive with significantly more luggage than booked, we may not be able to carry it safely, and a second vehicle may be required at additional cost. Tell us in advance about oversized items such as surfboards, golf bags, bicycles or wheelchairs so we can send a suitable vehicle.
Child and booster seats are provided free of charge. You must tell us the ages of any children travelling at the time of booking so the correct seat is fitted.
If we are not told in advance, we may not have the right seat available, and we cannot carry a child unrestrained.
The following apply in addition to the terms above:
For everyone’s safety, we ask that passengers wear seat belts, do not smoke or vape in the vehicle, and do not behave in a way that endangers or abuses the driver.
Our drivers may refuse to begin or continue a journey where a passenger is significantly intoxicated, aggressive, or behaving unsafely. In that situation no refund is due.
You are responsible for any damage caused to the vehicle by you or your party beyond normal use, including soiling that takes the vehicle out of service for cleaning.
Please check the vehicle before you leave it. If you think you have left something behind, contact us as soon as possible and we will do our best to recover it. We cannot accept responsibility for items left in a vehicle, and we may charge the cost of returning an item to you.
We carry the insurance required of a licensed passenger transport operator in Mauritius, and we will always do what we reasonably can to get you where you are going on time.
We are not liable for losses caused by events outside our reasonable control, including traffic, road closures, accidents on the route, cyclones or severe weather, strikes, civil disruption, or flight delays and cancellations by the airline.
Where we are liable, our liability is limited to the value of the affected booking, except where the law does not allow that limit, in particular for death or personal injury caused by our negligence, which we do not exclude.
We strongly recommend that you hold travel insurance. It covers things we cannot, including missed flights and trip disruption.
If something goes wrong, tell us. Email bookings@taxismauritius.com with your booking reference and what happened. We aim to acknowledge within [NUMBER] working days and resolve within [NUMBER] days.
We would always rather hear from you directly than read about it in a review we had no chance to put right.
How we handle your personal information is set out in our Privacy Policy.
These terms are governed by the laws of Mauritius, and the courts of Mauritius have jurisdiction over any dispute arising from them.
Nothing in these terms affects any statutory rights you have as a consumer that cannot be excluded by agreement.
Taxis Mauritius
Email: bookings@taxismauritius.com
WhatsApp: +230 5794 5443
Address: Royal Road Amaury, 31401, Mauritius